General practices and medical clinics, like any other sector, rely on IT infrastructure. However, there are some criteria that distinguish the needs of medical centers from those of other companies.
Once we receive a ticket, our technician will attempt to resolve it through remote support software that enables us to monitor your device from our office. Remote support will begin as soon as 20 minutes after a ticket is submitted. While this is often sufficient, there are times when a fault cannot be rectified remotely – in these instances, one of our technicians will visit your business premises within two hours (for SLA clients) or less than three hours for the majority of clients and fix the problem.