For over 10 years, Onsite Technology Solutions has provided Onsite Technical Support to businesses across Melbourne with hundreds of satisfied customers.
All our technicians are fully trained and qualified personnel with years of IT experience. Couple that with our prompt and efficient service and you will find that we can offer your business a complete IT solution at rates much lower than our competitors.
We are not the tech geeks who will confuse you and throw technical gibberish at you. We like to speak in plain English, suggest solutions and we are always there for your business as your technical advisers.
We provide a full spectrum of technical support onsite. Once a ticket has been lodged with us, our technician will try and solve it using remote support software which allows us to control your computer from within our office. This Remote support can happen in as soon as 20 minutes of a ticket being lodged. In most cases that is enough but in some cases a fault cannot be rectified remotely – in which case one of our technician will visit your business premises within 2 hours (for SLA clients) or under 3 hours for most clients and resolve the issue.
Our main aim is to reduce or eliminate the downtime a business can experience due to IT issues.
Our SLA clients appreciate our proactive maintenance approach to their business IT. We check for things that can go wrong and proactively take measures to eliminate those issues.
We are always looking to help our clients improve their IT systems and processes and can partner with your businesses every step of the way and take away the hassle in maintaining a well-planned, efficient it’s the environment.
Our services can be supplied on a pay-per-call-out basis, pre-paid time basis, or under an annual contractual agreement basis, whichever best suits your needs and budget.
Unlike some of our competitors, we support all major brands available in the market for computers, servers, laptops, tablets, routers, and printers so we will not try to sell you anyone brand which we are “resellers or stockists” for or the brand which gives the highest commission – we deal with all brands the same way so what you get is a honest unbiased advice on your IT needs.
FOR FURTHER INFORMATION ABOUT OUR SERVICES
Onsite Technology Solutions was established in 2004 (at that time as Myezyshop Computers) to provide Read More