ONSITE TECH SUPPORT
OnSite
For over 10 years, Onsite Technology Solutions has been providing on-site technical support to businesses across Melbourne, with hundreds of satisfied customers.
All our technicians are fully trained and qualified, with years of IT experience. Combined with our prompt and efficient service, we offer your business a complete IT solution—at rates much lower than our competitors.
We are not the kind of tech geeks who confuse you with technical jargon. We communicate in plain English, provide clear solutions, and are always there for your business as trusted technical advisors.
We provide a full spectrum of on-site technical support. Once a ticket is lodged with us, our technicians will first attempt to resolve the issue using remote support software, which allows us to connect to your computer from our office. Remote support can often begin within just 20 minutes of a ticket being submitted.
In most cases, this is enough to fix the problem. However, if the issue cannot be resolved remotely, one of our technicians will visit your business premises—typically within 2 hours for SLA clients or within 3 hours for most other clients—to ensure the issue is quickly resolved.
Our primary goal is to reduce — or even eliminate — the downtime your business may experience due to IT issues.
Our SLA clients appreciate our proactive maintenance approach to their business IT. We identify potential issues before they occur and take action to eliminate them, ensuring maximum uptime and reliability.
We are always looking for ways to help our clients improve their IT systems and processes. We partner with your business every step of the way, taking away the hassle of maintaining a well-planned and efficient IT environment.
Our services can be provided on a pay-per-call-out basis, a pre-paid time basis, or under an annual contractual agreement — whichever best suits your needs and budget.
Unlike some of our competitors, we support all major brands of computers, servers, laptops, tablets, routers, and printers. We will never push a particular brand just because we are resellers or because it offers higher commissions. We treat all brands equally — ensuring you receive honest and unbiased advice for your IT needs.